Developing Top-Flight Telephone Rapport: The Importance of Impression Management

Description

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Every phone call is a critical opportunity to showcase your organization’s professionalism and compassion.

This session will teach participants proven communication techniques that enhance caller satisfaction and reinforce your team’s confidence. Learn to sustain these gains with a simple, peer call coaching program that promotes consistency and accountability year-round. By the end of this webinar, you will have practical tools to elevate every conversation and strengthen long-term patient relationships.

KEY WEBINAR TAKEAWAYS

• Creating your organization’s sustainable phone greeting
• Launching a peer coaching program to sustain excellent telephone practices
• Two brief yet fun team meetings that will improve telephone skills immediately